ICCSD Technology and Innovation Knowledge Base Home
Welcome to the ICCSD Technology and Innovation Knowledge Base! Here you'll find helpful guides and troubleshooting resources for student devices, staff technology, and other district IT equipment.
Contacting the Help Desk
You can submit a ticket by emailing the Help Desk directly at helpdesk@iowacityschools.org.
You can also reach us by phone at extension x4357. For outside callers, dial (319) 688-1000 and select the option to enter an extension.
Please note that during times of high call volume, we may not be able to answer right away. If that happens, please leave a message—your voicemail will automatically create a ticket in our system.
Help Desk Hours
The Help Desk is open, Monday through Thursday, from 7:30 AM to 4:30 PM, and Friday, from 7:30 AM to 4:00 PM.
If you're experiencing issues with a device and need an appointment, please submit a ticket or contact the Help Desk. One of our technicians will follow up to schedule a time with you.
Secondary IT Assistance
Each secondary building (Middle and High Schools) has a dedicated technical support specialist, typically located in or near the building’s library. If you’re a secondary staff member or student in need of IT assistance, reaching out directly to your building technician may lead to a quicker resolution.
If you’re unable to find or get in touch with your building technician, submitting a ticket to the Help Desk will automatically route the ticket to your assigned building technician’s queue.