Contact the Help Desk

To contact the Help Desk, you can submit a ticket by emailing the Help Desk directly at helpdesk@iowacityschools.org. You can also reach us by phone at extension x4357. For outside callers, dial (319) 688-1000 and select the option to enter an extension.

Please note that during times of high call volume, we may not be able to answer right away. If that happens, please leave a message—your voicemail will automatically create a ticket in our system. The Help Desk is open, Monday through Thursday, from 7:30 AM to 4:30 PM, and Friday, from 7:30 AM to 4:00 PM.

Each secondary building (Middle and High Schools) has a dedicated technical support specialist, typically located in or near the building’s library. If you’re a secondary staff member or student in need of IT assistance, reaching out directly to your building technician may lead to a quicker resolution.

If you’re unable to find or get in touch with your building technician, submitting a ticket to the Help Desk will automatically route the ticket to your assigned building technician’s queue.